Job Title: Software Tester and Customer Support (Freshers Welcome) India (Remote Work)


Job Type: Full-Time


Location: Work from Home


Education: Graduation in the IT field is desirable but not mandatory.


Work Hours: Working hours will be as per industry standards, with a paid break


Working days: 5 days a week with alternate Saturdays working


Shift Timing: 7 AM to 4 PM


Joining: Immediate


Must be available for online video interview


In-house training will be provided for Foodship products and testing.


Key Responsibilities:

·       Test and evaluate software applications to ensure their functionality, reliability, and performance meet quality standards.

·       Collaborate with the development team to understand project requirements and provide feedback on software quality.

·       Participate in test planning, design, and strategy discussions to improve product quality.

·       Contribute to the creation and maintenance of test documentation.

·       Work closely with cross-functional teams to ensure the successful delivery of high-quality software.

·       Maintain a strong understanding of our software products and their features.

·       Provide technical support to customers via various channels, including email, chat, and phone.

·       Diagnose and troubleshoot technical issues reported by customers, offering effective solutions and guidance.

·       Escalate complex technical issues to the appropriate internal teams and follow up to ensure prompt resolution.

·       Create and maintain detailed documentation, including FAQs and knowledge base articles, to assist customers in resolving common issues.

·       Helping other team members with various tasks



·       Graduation in the IT field is desirable but not mandatory.

strong tech-savvy skills with the ability to adapt to new software and technologies.

·       Understanding websites, applications, mobile apps, etc., is essential. We don’t expect you to be a programmer, but you should grasp how they function and have a basic knowledge of their workings.

·       Creative by nature.

·       Excellent problem-solving and analytical abilities.

·       Attention to detail and a commitment to quality assurance.

·       Effective communication skills, both written and verbal.

·       Advance Microsoft Office skills, especially Word and PowerPoint.

Perks & Benefits

·       Starting pay will be 15k per month

·       1st appraisal in 3 months

·       2nd appraisal in 12 months, and yearly from there on.

·       Casual + Annual Leaves

·       Company Sponsored Lunches.

·       Internal Growth Opportunities

·       Shift starts from 7 a.m. to 4 p.m. IST, so lots of time for work-life balance.

·       ·Employees are entitled to casual and annual leave/paid time off.


Laptop Requirement: The candidate must have their own laptop for the initial one to two months. After the probation period, Foodship will provide the necessary IT hardware.

About Foodship:

Foodship is a dynamic and innovative software company based in Melbourne, Australia. We develop technology focusing on the hospitality industry, like standalone food ordering systems, point of sale, and self-ordering kiosks for restaurants and cafés. Currently, we operate in Australia, and New Zealand, with a good number of existing clients. We have recently launched our products in India, and we are all set to take the Indian market by storm.


IN Website:

AU Website:


Job Category: JD for Software Tester and Customer Support
Job Type: Full Time

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