Intern (customer care & support) leading to permanent position- Work from Home

Apply only if you can dedicate your full-time from 7 AM to 4 PM IST.

Job brief: As an Intern in Customer Care & Support at Foodship, you will play a pivotal role in ensuring our customers receive outstanding service and support throughout their journey with us. You will have the opportunity to work closely with our customer care team, gaining valuable experience in handling inquiries, resolving issues, and fostering positive relationships with our customers. Your location is no problem, this is 100% remote job. In-house product and process training will be given to the new hire candidate.

About Foodship: Foodship is a dynamic and innovative software company based in Melbourne, Australia. We develop technology focusing on the hospitality industry, like standalone food ordering systems, point of sale, and self-ordering kiosks for restaurants and cafés. Currently, we operate in Australia, and New Zealand, with many existing clients. We have recently launched our products in India, and we are all set to take the Indian market by storm.

IN Website: Foodship.co.in

AU Website: Foodship.com.au

Job Type & Location: Full-time & Work From Home.

Responsibilities:

1. Setting up the menu of new restaurant of Foodship
2. Respond promptly and professionally to customer queries via email, and chat.
3. Resolving customer issues, performing necessary changes in customer menu and troubleshooting non technical problems.
4. Provide support to customers, addressing their concerns and ensuring their satisfaction.
5. Perform basic software testing on Foodship products to test the functionality and ensure they are performing as per expectations.
6. Collaborate with technical team to escalate and resolve complex issues.
7. Monitor customer feedback and identify trends or areas for improvement to enhance the overall customer experience.
8. Assist in creating and updating support documentation, FAQs, and knowledge base articles.

 

Requirements:

1. Must have own working laptop/computer and good internet connectivity.
2. Proficient with computers and technology. Preference will be given to the candidate who has IT certificate/diploma.
3. Able to communicate in English and Hindi.
4. Proficiency in using MS office software
5. Strong problem-solving abilities and a customer-centric mindset.
6. Tech-savvy with the ability to troubleshoot basic semi-technical issues.
7. Empathy, patience, and a friendly attitude towards customers.
8. Ability to work independently and as part of a team in a fast-paced startup environment.

 

Benefits:

1. Get Hands-on experience in a dynamic startup environment.
2. Opportunity to learn and grow in the field of customer care and support.
3. Exposure to innovative technologies and processes in the technology industry.
4. Remote work opportunity.
5. Mentorship from experienced professionals in the field.
6. Potential for long-term career advancement opportunities within the company.

Join us at Foodship and be a part of reshaping the future of technology driven hospitality industry, while gaining valuable skills and experience in customer care and support. Apply now to embark on an exciting journey with us!